First Scribe

Great company and easy to work with. Very fast customer service. Great web design. I had to make a change to our SSL certificate and they took care of what I needed done very quickly.

Have worked with Nate Tower at Perrill (formerly First Scribe) for a few years and with Alex Pagliano on a recent project. Both are willing to go the extra mile and are thorough and fast with responses. We love the re-design of our website and the functionality of the booking pages. I would highly recommend Perrill on any website projects.

Not sure what the issue is with the other review but I am having FS do a very large project for me and they have been outstanding. I looked all over the west and east coast for the best company to help us with our rebranding and web development, found just ego driven agencies. FS has reasonable fair prices and have an outstanding internal team. Nate and Maria in my mind are rockstars.

First Scribe takes a very strategic, very methodical approach to website development and design. They set realistic goals and expectations, and the client is extremely involved throughout the process, particularly on the front end. This made the process much less of a mystery and far less stressful than experiences I've had with other vendors. The results speak for themselves.

We were ecstatic with our new website. It was everything promised and more. Even the mobile experience is exceptional. Our only wish is that we updated it sooner with First Scribe.

If you're consider a website redesign, look no further than First Scribe. From our initial kick-off meeting, I knew we were in good hands with a team of experts who met with us to determine the goals of our website and provided us with insight and recommendations to help bring our website to a whole new level. Our Project Manager (Hunter) was top notch and always kept us in the loop. I would highly recommend First Scribe. You won't be disappointed!

We are so happy with our decision to work with First Scribe for our new website. Their process is streamlined and very manageable for our small company. Our project manager was a perfect fit for our group and at every step she was there to guide us. Everyone we met at First Scribe are helpful and knowledgeable. We look forward to a long professional relationship with First Scribe. We would highly recommend First Scribe to anyone looking to create an amazing website!

Our firm had the privilege of working with First Scribe on a complete redesign of our website earlier this year. When we initially came to First Scribe, our website had not been significantly updated for a couple of years, and when it had been updated, the only modification made was to the color scheme. After meeting with us, First Scribe was able to provide us with several design options and layouts, which were aligned with what we were looking for.

First Scribe was able to determine what we would like in a design layout, and they were able to pinpoint precisely what we did not want in our new website. Throughout the process, we did not feel pushed and we were able to take our time to come up with something we all felt comfortable with. The process that First Scribe used throughout our website redesign was very easy to use, and we were apprised of each step as it was being completed.

First Scribe also provided us with an estimated timeline of when each aspect of our redesign would be completed. Our project manager, was a wonderful resource for our team, and he and the entire First Scribe team provided great feedback and guidance during our website redesign. Our questions were answered the same day and the entire First Scribe team was very responsive.

Although First Scribe has various departments that handle various tasks, they all worked in cohesion. We are now working with First Scribe for our marketing needs, and we could not be happier. We highly recommend First Scribe to anyone that is looking to create or redesign their website, or promote their existing internet presence.

The team at First Scribe did a fantastic job creating our new web site. They listened to our needs and requests, then used their amazing creativity to build a perfect web site for our business. Even with several changes and delays by us throughout the process, they never wavered from a high level of customer service and creative thinking. And maybe best of all, their pricing is very competitive and fair. We would highly recommend First Scribe to anyone looking to create, update, or maintain a fantastic web presence. Thanks First Scribe!

I worked with First Scribe on the launch of a new website for a Fortune 500 company. The creative team designed an attractive and user friendly front end and the technical team was very astute at providing the needed functionality, as well as integrating with the legacy database system. Everyone at First Scribe was great to work with. The team was very responsive and willing to help us with whatever we needed. I would highly recommend First Scribe for their expertise and customer service. We are very happy with the quality of the work and final product. Thank you!

We needed some custom Magento development work done, which honestly should not have taken them ultimately longer than a week or two at best. I understand that First Scribe has lots of other clients, but it was apparent that we were at the bottom priority for them as our small list of development items they somehow stretched out nearing a year to complete. Trying to get any information or status updates from them felt almost impossible the vast majority of the time, if they provided info at all.

It was like they would respond only to get us to go away again, and repeatedly didn't provide the development work or updates on what was going on by the dates or within the timeframes they themselves had stated. It was very frustrating to work with this company as they provided us an estimate for the completed work (that is, all of the development items we wanted complete) and yet only finished half of them.

Then in addition to all the time delays and excuses, they came back saying they wanted more money. when not even yet half the work was done. Some of the times they tried to shuffle the blame for their own functionality they developed out being broken onto us, although we weren't even touching anything with our Magento site the entirety of their development period.

At one point they claimed their development was complete, but our staff continued to find errors directly related to their shoddy work. First Scribe was an expensive mistake for us not only for not getting everything they had promised to develop in the budget they quoted, but also for the huge delay we had in finishing and launching our new website.

We only ended up with half of what we'd asked and ultimately, had to hire a real Magento developer at extra cost to finish up the rest of what we needed, as well as fix their work. We did not utilize their SEO services, although they seemed to push us hard at times to try and get us to purchase those services from them. It should be noted within the development we asked for was for us to tweak additional meta and social sharing info on our end, which was botched by them, doesn't work as they claimed - in addition to them simply installed an AddThis extension (which should be a red flag to any others with actual developer knowledge who have encountered that service's hijacking issues over the years). I'm really disappointed in our entire experience with this company and would not recommend them to anybody. They were really frustrating to deal with and very trying waiting to hear any correspondence or real update info from.